ROHALL / IMPACT BLUEPRINTSAN ORIGINAL, OUTCOME-LED METHODOLOGY / WORKING EDITION

Simple to explain.
Built to deliver.

A good Blueprint starts with the business problem, not a product feature. Our solution areas group clearly defined use cases, each with a practical investigation, a responsible owner and evidence that the outcome improved.

Understand the method
OUR SHARED DELIVERY STANDARD

From the first question to evidence of impact.

Our methods can be followed, challenged and improved by trained consultants. They identify the evidence to gather, the next technical checks to perform and the decision the business needs. Specialist engineering and platform-specific configuration still require the right access, knowledge and approvals.

  1. 01Agree

    Define affected work, scope, sponsor, owner and success test.

  2. 02Baseline

    Capture representative telemetry, tickets and employee context.

  3. 03Investigate

    Compare cohorts, test hypotheses and confirm what is known.

  4. 04Test

    Pilot a safe, approved intervention with rollback.

  5. 05Measure

    Check both the technical change and employee/business result.

  6. 06Transfer

    Leave owners, runbooks, metrics and a repeatable review.

Each engagement includes explicit evidence and scope limitations. A DEX health score is an indicator, not proof of a root cause; a completed automation is not proof that an employee's working day improved.

01 / DIGITAL EXPERIENCE

DEX Insight.

See where technology affects employees, who it affects and what to improve first.

What you get

Experience baseline · affected employee groups · priority issues · accountable improvement plan

Use cases

  • DX-01 / Experience baselineUnderstand experience scores and the impact behind them.
  • DX-02 / Critical work journeysFollow the applications, devices and connections needed for one important task.
  • DX-03 / Start-up, sign-in & accessInvestigate delays as a symptom of wider workplace friction — not a standalone Blueprint.
  • DX-04 / Employee experience & sentimentCompare digital evidence with what employees report.
Our business and technical approach
  1. Agree a critical task and affected groups with the business owner; measure the gap in working time and task success.
  2. Review DEX score components and device/application/event history; capture coverage, time range and comparison cohorts.
  3. Compare slow and healthy peers by role, app version, hardware, network, identity, VDI and change history. Examine p90 timing, faults and resource contention.
  4. Cross-check with endpoint/identity/application logs, tickets and targeted employee feedback. Test likely causes, including third-party interactions.
  5. Request an approved engineering fix; pilot, remeasure experience and confirm the employee task actually works better.
  6. Transfer monitoring filters, issue owner, change evidence and next review. Link repeat issues to the Proactive IT Blueprint.
What proves it worked?

Comparable DEX component measures, p90 time-to-task, application faults, ticket recurrence and employee feedback. Report missing coverage and conflicting signals.

02 / SERVICE OPERATIONS

Proactive IT.

Prevent repeat problems and make support faster, safer and easier to use.

What you get

Incident drivers · confirmed fix candidates · safe remediation pilot · ticket and employee outcome measures

Use cases

  • IT-01 / Repeat incidentsIdentify preventable demand and prioritise the issues that hurt work.
  • IT-02 / Root causeResolve competing supplier or service-owner hypotheses with evidence.
  • IT-03 / RemediationTest a fix and decide if it can be safely repeated or automated.
  • IT-04 / Self-help and assisted supportGive people and service agents useful context and approved actions.
Our business and technical approach
  1. Rank comparable ITSM incident categories by volume, disruption, recurrence and cost; correct duplicates and taxonomy errors.
  2. Link incidents to affected endpoints, telemetry events, DEX measures and recent changes; contrast with users not reporting tickets.
  3. Validate root cause with engineering. If uncertain, document the missing evidence and escalate rather than automating a guess.
  4. Write a manual diagnosis and fix with checks, permissions and rollback. Choose the least risky path: service-desk led, employee-initiated or event-triggered.
  5. Only consider AI-assisted proposals with access controls, human review and auditable decisions. Pilot on a limited cohort with monitoring.
  6. Measure incidents per 100 employees, handling effort, fix success, recurrence and employee time recovered. Hand over the support runbook.
What proves it worked?

Lower repeated incident demand in like-for-like cohorts, fewer reopens, successful employee tasks, reduced effort and no unmanaged remediation harm.

03 / WORKPLACE ENGINEERING

Workplace Performance.

Improve the reliability of the applications, desktops and connections people need.

What you get

Work-journey dependency map · technical findings · priority engineering actions · task-level acceptance tests

Use cases

  • WP-01 / Virtual and cloud workspacesVDI, Citrix, VMware, Azure Virtual Desktop and Windows 365.
  • WP-02 / Application performanceCrashes, collaboration tools and critical business applications.
  • WP-03 / Connectivity and site readinessRemote, mobile, branch and frontline working.
  • WP-04 / Migration readinessOperating system, application and EUC transformations.
Our business and technical approach
  1. Map the real task from sign-in through application completion and identify which stage fails.
  2. Segment affected endpoints, session pools, locations, app versions and relevant workloads; capture p90 task timings.
  3. Inspect DEX/session measures for resource, latency, stability and app faults, then follow dependencies through identity, network, host and app.
  4. Verify against native EUC/VDI, network, identity and application logs; use engineering specialists for confirmed layer-specific findings.
  5. Test a representative fix, configuration or migration pilot in real working conditions with a fallback plan.
  6. Measure task success, stability and service demand; document standards, owners and operational handover.
What proves it worked?

Better task completion, stable sessions, fewer crashes, shorter waiting times and reduced disruption in the specific business workflow.

04 / COMMERCIAL VALUE

Asset Optimisation.

Use real demand and performance to decide what to retain, replace, reclaim or consolidate.

What you get

Usage evidence · lifecycle and entitlement checks · savings scenarios · approved decision list

Use cases

  • AO-01 / Software utilisationUnused, over-tiered or overlapping application licences.
  • AO-02 / Device lifecycleEvidence-led refresh, including the equipment around the laptop.
  • AO-03 / M&A overlapDuplicated software, contracts, hardware and rollout decisions.
  • AO-04 / Energy and resource useMeasured options for more efficient technology operation.
Our business and technical approach
  1. Agree the spending or replacement decision, deadline and commercial owner.
  2. Reconcile DEX-observed hardware and application usage with asset inventories, support state, contracts and licence entitlements.
  3. Segment by actual employee job, critical/seasonal software use, device performance and security/support policy.
  4. Develop retain, upgrade, replace, reclaim and consolidate scenarios with contract terms, transition costs and exceptions.
  5. Test a representative group before changing devices or licences, including user and accessibility impacts.
  6. Have Finance validate cash savings separately from employee time or avoided future expenditure; hand over the recurring decision process.
What proves it worked?

Contract-verified cash savings or cost avoidance, sustained employee task success, correct licensing and appropriate device reliability.

05 / ESTATE GOVERNANCE

Endpoint Assurance.

Find the device and software exceptions that matter, then verify their resolution.

What you get

Observed-versus-reported inventory · exception register · owners · governed closure evidence

Use cases

  • EA-01 / OS, patch and firmwareVerify what actually runs on active devices.
  • EA-02 / Application healthFaulting, obsolete or conflicting application versions.
  • EA-03 / Estate visibilityMissing endpoints and inventory blind spots.
  • EA-04 / Policy exceptionsConfiguration, management and agreed control drift.
Our business and technical approach
  1. Confirm the customer's security, lifecycle and compliance policy with accountable owners.
  2. Compare active DEX-observed devices, app/firmware versions and fault data against endpoint management and asset records.
  3. Check source age, missing agents, retired devices and false positives before declaring a real exception.
  4. Rank verified exceptions with Security and business owners; define pilot updates, compatibility tests and rollback.
  5. Customer-authorised engineering implements remedies, then rechecks observed state and user experience.
  6. Transfer monitoring, exception expiry, escalation and evidence of closure. This is not an independent cybersecurity certification.
What proves it worked?

Fewer validated exceptions, reliable inventory coverage, accepted risk decisions and no unintended loss of application or device usability.

06 / EMPLOYEE & LEADER EXPERIENCE

Change & Adoption.

Connect the technology to employee voice, useful communication and changed working habits.

What you get

Audience and adoption map · listening process · leadership commitments · measured change outcomes

Use cases

  • CA-01 / Internal communicationsRight information, right people, right time and accessible channels.
  • CA-02 / Employee listeningFeedback that is heard, linked to evidence and acted on.
  • CA-03 / Technology adoptionProve the technology changed work, not just that it launched.
  • CA-04 / IT, HR and executive adoptionGet the accountable teams using the approach, too.
Our business and technical approach
  1. Define the employee behaviour and business task the change should support; identify sponsors and audiences.
  2. Baseline actual usage, service issues, experience and communication reach without monitoring individuals unnecessarily.
  3. Plan accessible messages, channels, timing, listening questions, line-manager prompts and support routes.
  4. Connect approved aggregate feedback with technical DEX signals and investigate contradictions.
  5. Pilot role-specific learning and communications; check comprehension, employee response and sponsor actions.
  6. Measure adoption, task success, sentiment and service demand. Publish what changed because of feedback and hand over a repeatable process.
What proves it worked?

Employees can complete intended work, understand the change and access help; managers, HR, IT and executives follow through on commitments.

07 / BUSINESS OWNERSHIP

DEXOps Strategy.

Turn DEX evidence into a lasting improvement process with clear owners and commercial purpose.

What you get

DEXOps charter · ownership and escalation model · prioritised roadmap · outcome scorecard and skills handover

Use cases

  • DS-01 / Operating modelClear decisions, responsibilities and improvement governance.
  • DS-02 / Programme launchEstablish achievable priorities and the first portfolio of use cases.
  • DS-03 / Maturity and skillsBuild repeatable delivery without dependence on one expert.
  • DS-04 / ROI and employee valueBusiness case, experience measures and transparent benefits tracking.
Our business and technical approach
  1. Agree business goals with sponsor, IT, HR, communications, Finance and owners of critical work.
  2. Assess existing telemetry coverage, support processes, operating maturity, skills and measurable outcomes.
  3. Select two or three achievable initial use cases and establish success criteria, decision owners and capacity.
  4. Build the signal → investigation → approval → change → employee validation → improvement-review process.
  5. Run the cadence, prioritise actions across teams and keep cash, estimated capacity and employee experience measures separate.
  6. Train internal owners and a second analyst, prove they can repeat a use case and transfer governance for the next quarter.
What proves it worked?

Defined and accepted ownership, actual cross-team decisions, reliable metrics, successful pilots and a programme that continues after handover.

08 / TECHNOLOGY CUSTOMER OUTCOMES

Customer Strategy.

Help technology companies and service partners connect account engagement to real customer needs.

What you get

Customer value plan · implementation and partner standards · escalation governance · measurable delivery outcomes

Use cases

  • CS-01 / Customer value planningMake business outcomes and accountable actions explicit.
  • CS-02 / Delivery and partner enablementTurn expertise into reproducible implementation and support.
  • CS-03 / At-risk customer recoveryJoin technical escalation, stakeholder ownership and a credible plan.
  • CS-04 / Product feedbackMake recurring field issues useful to Product and Support.
Our business and technical approach
  1. Understand the customer's original objective, context and current blockers, including the employee/business workflow.
  2. Gather product adoption, unresolved technical issues, stakeholder concerns, delivery commitments and verified outcome measures.
  3. Agree a joint action plan that separates customer, vendor, Product, Support and partner responsibilities.
  4. Investigate and reproduce technical escalations; hand specialists a concise evidence packet, not a vague complaint.
  5. Establish executive review, implementation acceptance, partner training and a clear feedback-to-Product loop.
  6. Measure time-to-value, delivery acceptance, customer effort, support recurrence and business success; hand over the account method.
What proves it worked?

Implementation acceptance, fewer unresolved escalations, better customer outcomes and transferable partner/customer-delivery practice.

ONE USE CASE / MULTIPLE CAPABILITIES

What if the working day starts 15 minutes late?

Slow sign-in is a symptom. It might be caused by the endpoint, a security agent, policy, identity, connectivity, virtual session or application. A structured investigation decides which — and prevents the service desk inheriting the same incident tomorrow.

  1. 01 / DEX InsightMeasure the friction.Compare start and sign-in distributions, score components, affected cohorts and employee reports.
  2. 02 / Workplace + ITFind the cause.Cross-check endpoint, identity, session and change logs; test competing explanations with engineering.
  3. 03 / Proactive ITFix, then prevent.Validate a manual remedy before considering agent-led, user-led, event-triggered or AI-assisted routes.
  4. 04 / DEXOpsProve the result.Recheck time-to-work, sentiment, repeated tickets, business disruption and responsible owners.

Illustrative method, not a claim that Rohall has fixed this particular issue for a named customer or that every problem can be automatically remediated.

INDEPENDENT, RESPONSIBLE, REPEATABLE

Expertise should be transferable.

The point of an Impact Blueprint is to let skilled teams follow a reasoned path, challenge the evidence and build on what they learn. It should not be a black box that only the original consultant understands.

What sits behind each engagement?

  • Defined problem, in/out scope and named decision makers
  • Access, privacy and data-quality checks
  • Investigative steps, alternative hypotheses and evidence
  • Platform-specific methods validated against actual licences
  • Controlled pilots, safety checks, rollback and employee communications
  • Business outcomes, transparent assumptions and handover runbooks

Detailed customer diagnostics, queries, scripts and commercial information remain confidential under the agreed NDA, data protection and intellectual-property terms. The headings are working names, not final product names or claimed exclusive trademarks.

YOUR CHALLENGE / YOUR OUTCOME

Start with one real problem.
Make the improvement repeatable.

We can agree a bounded use case, what evidence is available, what expertise is needed and how to demonstrate a positive business outcome.

Discuss your use case ↗