Independent advice, deep enterprise experience and practical delivery. From digital employee experience and workplace modernisation to customer outcomes, product innovation and the technology that makes it all work.
A device can be technically healthy while the person using it still struggles. DEX connects what the systems report with what employees actually experience — and turns that evidence into better decisions.
Slow sign-ins, awkward applications, unreliable meetings, inaccessible workflows and repeated little interruptions often never become tickets. Understanding patterns across roles and locations makes the hidden cost of digital work visible.
Performance metrics tell part of the story. Surveys, contextual feedback, communication reach and direct conversations reveal whether tools help people do their jobs, how change is landing and what support they actually want.
Good DEX is more than a dashboard. It links diagnosis to service ownership, automation, change adoption and regular review of both technical and human outcomes.
In 2026, Forrester mapped a landscape of 17 DEXM suppliers and Gartner published another dedicated evaluation of DEX management tools. The emphasis now includes sentiment, measurable outcomes and governed remediation — not simply collecting more device data.
Forrester also reported that 67% of digital workplace services decision-makers planned increased spending in its 2024 research. That signals investment intent for the broader workplace services category, not a DEX software market-size forecast.
Sources and methodology ↗Forrester's 2025 DEX survey ↗A DEX platform cannot assign accountability, persuade a board, change a support process or earn employee trust by itself. These are organisational challenges as much as technical ones.
Sponsors, service owners and delivery teams may all have a different definition of success. Rohall helps establish decision rights, priorities and an improvement rhythm.
Real change needs more than employee training. Leaders need a clear reason to invest, HR and communications need a voice, and IT teams need practical processes they can sustain.
A first-line fix cannot always explain a complex third-line problem. Cross-platform diagnosis, engineering judgement and ownership of the underlying cause matter.
OS, application, EUC and workplace migrations create technical, behavioural and communication dependencies. We assess readiness, adoption and real-world impact.
Telemetry, listening, communication reach and employee journeys need to tell one coherent story before improvement priorities can be trusted.
Unused software, over-specified devices, repeat incidents and wasted employee time become prioritised, testable opportunities — with assumptions made explicit.
These are survey findings and illustrative models from their respective publishers, not claims about every organisation. They help identify questions worth investigating.
of IT professionals reported investing in DEX solutions while still struggling with monitoring and automation.
reported that leaders say DEX matters but provide little practical support.
reported evidence of overlapping or redundant IT technology.
For context, a 2024 market study forecast DEX management software growth from $1.32bn in 2023 to $2.97bn in 2030 (12.3% compound annual growth). Separately, Lakeside's 2022 survey found 36% of respondents had considered leaving their employer due to poor digital experience. The former is a forecast; the latter is an older survey response, not a prediction of actual resignations.
Ivanti modelled nearly $4m in annual productivity exposure for a hypothetical 2,000-person organisation, assuming 1.6 lost hours per employee each month and a $100 fully loaded hourly cost. The actual impact depends on your workforce, work patterns and verified data. A Rohall-specific impact modelling tool is on our roadmap.
See the published assumptions ↗From understanding a digital workplace to building the technology behind it, Rohall helps connect business objectives with practical, human-centred execution.
See what employees experience, understand what gets in their way, and turn digital insights into priorities that make a difference.
Bridge ambition and action with transformation planning, technical leadership and a clear route from implementation to adoption.
Explore concepts, prototype intelligently and develop software and connected experiences that solve real problems.
Not a list of buzzwords. These are the kinds of problems we can help you investigate, plan, deliver and improve — with tangible outputs you can put to work.
We show where workplace technology disrupts people and turn the evidence into a plan.
We check that devices, applications and virtual workplaces support the jobs people do.
We identify repeat incidents, prove their causes and help support teams prevent them.
We reveal hidden dependencies before a major technology change and plan a safer route to adoption.
We connect customer priorities with implementation, delivery teams and measurable value.
We use data to make better decisions and apply carefully governed automation where it helps.
We help employees be heard, understand change and use new technology with confidence.
We make sure someone owns the experience, decides what to fix and verifies the result.
We help you spend where technology improves work and challenge the waste that doesn't.
Capabilities reflect the founder’s professional experience and advisory scope. Each is being mapped to a practical delivery standard: a clear pitch, requirements, investigation method, accountable outputs and proof of impact. Specific implementation skills, partner availability and delivery resources are agreed for each engagement. Explore the repeatable delivery approach ↗
Technology should serve a clear business purpose. We help organisations evaluate options, make informed decisions and turn selected platforms into measurable improvements.
Our starting point is the challenge, not the licence. From digital employee experience platforms to workplace infrastructure, Rohall brings practical technical knowledge and strategic perspective to solution selection.
Discuss your technology requirementsAssess DEX and digital workplace capabilities against your environment, operating model and desired outcomes.
Support a clear buying decision and, where authorised through a partner arrangement, help connect organisations with appropriate licensing or procurement channels.
Bridge purchase and value with deployment planning, adoption, integrations, stakeholder alignment and ongoing improvement.
Independent advice is central to our approach. Any applicable commercial partner arrangements are disclosed during an engagement.
A useful engagement makes the problem visible, assigns ownership and tests whether the intervention worked. Discovery is structured around people, platforms, processes and the commercial reality of change.
Understand the environment and its users. Gather only the evidence needed to make decisions and agree the measures that matter.
Examine scale, severity, cost, dependencies and operational ownership. Separate quick improvements from strategic change.
Define responsibilities, integrations, delivery actions and adoption. Work with the teams who will ultimately operate the solution.
Review agreed measures, validate the result and hand over a repeatable improvement cadence, not a one-off presentation.
Eight clear solution areas, each with practical use cases underneath. We start with the business problem, investigate it with available evidence, test an intervention and prove the outcome. Titles remain working names for Robin's review.
See where technology affects employees, who it affects and what matters most.
Use casesReduce repeated incidents and give support teams safe, effective ways to intervene.
Use casesMake the applications, endpoints and virtual workspaces people depend on work better.
Use casesUse real workload and usage evidence to challenge unnecessary technology spending.
Use casesExpose device and application exceptions that management reports may overlook.
Use casesConnect workplace changes with what employees hear, feel, understand and use.
Use casesTurn digital experience data into an improvement practice with clear ownership.
Use casesHelp suppliers, partners and enterprise teams connect delivery with customer value.
Use casesA poor start-up experience can reduce a DEX score, affect employee sentiment and generate repeated help-desk calls. We use DEX Insight to find the issue, cross-system engineering to validate its cause, Proactive IT to test a safe fix and DEXOps to prove the result.
Each solution area is supported by an original, repeatable delivery method: business question, evidence, technical investigation, safe intervention, business and employee measures, and customer handover. Specific software actions, data permissions and specialist delivery are confirmed per engagement. Customer-specific data and deliverables are protected by agreed NDA, data-protection and IP terms. Titles are provisional.
Explore all use cases & methods Discuss an Impact BlueprintExamples below draw on Robin Southall’s work in prior employment and consulting roles. They describe the challenges and contribution without identifying the organisation behind each example.
The challenge An extensive, security-conscious digital estate needed a clearer picture of employee experience, technical issues and opportunities for continual improvement.
The contribution Strategic leadership of an approximately 120,000-seat programme, combining DEX insight, stakeholder engagement and practical delivery governance.
Focus: executive visibility, prioritised action and sustainable improvement.
The challenge Primary-care and NHS virtual desktop environments had to support specialist clinical applications and real-world workflows.
The contribution Architecture and delivery leadership across VMware-based EUC/VDI, vendor coordination and resolving complex compatibility and service challenges.
Focus: clinical usability, compatibility and a supportable workplace.
The challenge Global integrators and managed-service providers needed consistent technical guidance and scalable ways to help customers use DEX technology.
The contribution Built and led customer-facing technical teams, partner enablement, delivery practices and knowledge-sharing structures.
Focus: Centres of Excellence, repeatable services and clearer ownership.
The challenge Enterprise software customers needed engagement that connected platform adoption, technical value, business stakeholders and account risk.
The contribution Developed customer strategies and operating models, advised executive stakeholders and established outcome-led reviews and reusable engagement frameworks.
Focus: customer health, retention insight and value realisation.
These examples are drawn from Robin's work in earlier roles, not contracts held by Rohall. Open a story to see the risk, approach, result and positive business outcome. Sector labels are intentionally broad.
These are retrospective summaries based on the founder's account of earlier work. Named customers, detailed savings, technical specifics and quotations are subject to final factual, confidentiality and publication review before public release.
When we discuss a real engagement, the story should connect the operational challenge to the employee's experience and a decision someone can act on. Verified results can then be added without inventing savings.
Who was affected? What wasn't working?
What needed to change, and why?
Evidence, decisions, delivery and ownership.
Validated ROI and employee-value indicators (ROE).
Rohall applies the same disciplined investigation to different risks, operating constraints and working environments.
Large estates, secure working, compliance, budgets, service desk demand and migration readiness.
VDI, application performance, service resilience, regulatory environments and complex root cause.
Clinical application journeys, shared endpoints, network readiness and virtual workspace reliability.
Device investment, firmware assurance, distributed operations, sustainability and software waste.
Mobile and handheld devices, wireless dependency, store productivity and fast incident resolution.
Partner enablement, escalations, technical presales, customer adoption and repeatable delivery models.
Across Lakeside, Firstup and earlier roles, Robin engaged with customers and service partners in ways ranging from technical presales and escalation to architecture, delivery and long-term strategy. These are previous-career relationships, not Rohall customer references or endorsements.
Private review: the names are factual career references supplied by Robin. Official customer/partner logos are not yet displayed; brand-use permissions and any contractual restrictions should be checked before adding marketing logos or making this site public. All case-study outcomes remain subject to Robin's final review.
I'm Robin Southall. I've sat with engineers, service teams, vendors, partners and executives — and I've seen where good technology gets stuck between them. Rohall brings that whole perspective to your organisation.
The right answer may be a new platform, a better way to use what you already own, or a change in the way teams work together.
Assess SysTrack, Nexthink, ControlUp or other options against the people, systems and outcomes you have. Recommendations can include better use of existing tools, better processes — or no new purchase.
DEX, EUC, mobile, ITSM, automation, customer success, employee communications and change adoption all affect the experience. Connecting those disciplines is where the value appears.
Two decades working across government, healthcare, finance and global enterprise environments — from solution architecture and hands-on technical delivery to strategic programmes and international teams.
Clear assumptions, useful deliverables and measures agreed with you. An advisory engagement isn't tied to a supplier's renewal or upsell target. If a sourcing or referral arrangement is involved, it's disclosed.
Often brings excellent depth on its own technology, product adoption and roadmap.
Can bring scale and operational capacity within an agreed service scope.
Connects multiple platforms, business priorities, employee realities and the commercial case — with the freedom to question the original plan.
At Lakeside Software, I developed the Velocity Framework — an approach to making endpoint intelligence useful beyond reports and dashboards, through structured, outcome-led customer engagements. Lakeside formally launched it in 2023.
I kept coming back to a gap that traditional Customer Success did not fully solve. What happens after deployment? Who owns the business outcome? How do support, engineering, executives, HR and internal communications work together? And who checks whether the change made life better for employees?
That is the foundation of my DEXOps thinking today. Rohall's Impact Blueprints are being written independently for a broader, platform-agnostic approach — connecting technical evidence, organisational change, adoption and positive business outcomes.
Read Lakeside's 2023 Velocity Framework announcement ↗Recognition belongs to the teams and organisations that delivered the work. My part is helping complex programmes move from an idea to something people can use.
Developed the presentation material and delivered this session while Director of Customer Strategy & Innovation at Lakeside. Also supported the conference stand at several Gartner events.
Robin's conference post ↗Presented alongside the Department for Work and Pensions at Smarter Working Live 2023. A DWP digital workplace initiative was shortlisted for a Smarter Working Award; the recognition belongs to the customer programme.
See the 2023 programme ↗Delivered customer-focused talks and collaborated with technology partners, including a session with Jon Tucker of Capgemini about work undertaken together. Session title and supporting imagery will be added following source review.
Robin's featured work ↗Public recommendations on my LinkedIn profile highlight technical depth, understanding the customer's underlying needs, and trusted relationships across EUC and enterprise delivery. Customer-specific excerpts will be added with appropriate approval.
Photographs, further awards and publication links will be added after attribution and rights checks. Speaker appearances and earlier employer/customer achievements do not imply that Gartner or those organisations endorse Rohall.
Rohall is also a home for original technology. Two independent products are currently taking shape, each exploring a different kind of experience.
A guided daily-living companion for routines, communication and greater independence, shaped by real accessibility needs.
Explore BuddyA high-energy arcade territory-capture experience built for one to four players, with vivid hazards, distinct classes and competitive chaos.
Explore HektykI'm Robin Southall, founder of Rohall Technologies. Over more than 20 years in enterprise IT, I've worked from hands-on technical roles, consultancy and solution architecture through to Director-level global leadership in digital employee experience, customer strategy and service delivery.
My experience spans Microsoft, VMware and Citrix workplace environments, endpoint and mobile management, DEX analytics, service operations, complex transformations, customer adoption and strategic accounts. I've worked alongside presales, Product, Engineering and Technical Support — and handled the awkward technical escalations where several products or suppliers were involved.
At Firstup, I expanded that perspective into employee communications and engagement. More recently, building Buddy and Hektyk has deepened my involvement in product design, interfaces, accessibility and practical UX decisions. That breadth helps me see the employee, technical, operational and commercial sides of the same problem.
I've built global teams, advised executive stakeholders, created strategic engagement frameworks and presented at industry events. I understand what a board needs to know, what an engineer needs to investigate and what it takes to make change work for the people affected.
Whether you're rethinking digital employee experience, shaping a transformation or exploring an idea, start with a conversation.
